Gemologist
Concierge
Add a qualified human gemologist to your online store — without hiring one.
Give customers direct access to expert jewelry guidance while they are deciding what to buy.
Gemologist Concierge sits alongside your existing customer service and provides a dedicated expert touchpoint for diamonds, gemstones, jewelry quality and high-consideration purchase decisions.
Ask a Gemologist
Questions about a diamond, gemstone, certificate, quality or jewelry purchase?
Speak directly with a human GIA Graduate Gemologist.
English · French · Italian
A specialist layer in your online sales journey.
Your customer service team handles orders, shipping, returns and general enquiries.
Gemologist Concierge handles the moment when expertise can influence the purchase.
The customer can ask about two diamonds, understand a grading report, compare gemstones, discuss durability, select a gift or simply get reassurance before committing to an important purchase.
Your existing customer service remains exactly where it is. Gemologist Concierge is a separate expert touchpoint.
What your customer sees.
A dedicated expert conversation inside the shopping journey — without sending the customer away from your store.
The questions that can stop an online purchase.
Diamond comparison
Cut, clarity, proportions, fluorescence, grading reports and value differences.
Gemstone guidance
Quality, color, treatments, durability and suitability for everyday wear.
Product selection
Comparing pieces, understanding materials, settings and construction.
Important gifts
Helping customers choose appropriately for engagements, anniversaries and milestones.
Confidence before purchase
Translating technical information into clear, relevant buying guidance.
Fit and wearability
Sizing, settings, lifestyle considerations and long-term practicality.
One specialist. Three simple steps.
Connect
Gemologist Concierge is added to your store as a dedicated expert touchpoint alongside your existing customer-service tools.
Onboard
Your collections, materials, positioning, product information and relevant commercial policies are reviewed before launch.
Go live
Customers click Ask a Gemologist and speak directly with a qualified human expert during their decision process.
Keep your current live chat.
Gemologist Concierge is not designed to replace your customer service platform.
It creates a separate specialist entry point for customers who need qualified jewelry guidance.
The service can be embedded into suitable e-commerce websites through a lightweight web installation, while the conversation is managed separately by the Gemologist Concierge service.
Expertise exactly where hesitation happens.
Support conversion
Give high-intent shoppers access to qualified guidance before uncertainty becomes abandonment.
Increase confidence
Complex gemological information is explained in clear, customer-friendly language.
Add expertise without hiring
Offer access to a GIA Graduate Gemologist without creating a full-time internal position.
Learn what customers need
Recurring questions and assisted-sales conversations reveal where customers need more information before buying.
No chatbot pretending to be an expert.
Every customer conversation is handled by a human jewelry professional.
Technical expertise matters, but so does understanding why the customer is buying, who the jewel is for and what matters most in the decision.
Add a Gemologist to your online store.
Designed for boutique and growing jewelry e-commerce businesses.
Gemologist Concierge 5
- Human GIA Graduate Gemologist
- English, French and Italian
- Up to 30 expert consultations / month
- Diamond and gemstone guidance
- Product-selection support
- Occasion-based buying guidance
- Brand and collection onboarding
- Monthly assisted-sales insight
- No sales commission
Gemologist Concierge 7
- Human GIA Graduate Gemologist
- English, French and Italian
- Up to 50 expert consultations / month
- Diamond and gemstone guidance
- Product-selection support
- Occasion-based buying guidance
- Brand and collection onboarding
- Monthly assisted-sales insight
- No sales commission
High-volume stores, additional languages, multiple storefronts and extended service requirements are quoted separately.
Before you install.
Does this replace our current live chat?
No. Gemologist Concierge is designed to sit alongside your existing customer-service channel as a separate expert touchpoint.
Is the customer speaking to AI?
No. Customer conversations are handled by a human jewelry professional.
What happens before the service goes live?
Your relevant collections, materials, positioning and product information are reviewed so that guidance reflects your brand and merchandise.
What happens when the gemologist is offline?
Customers can leave their enquiry and contact information for follow-up within the agreed service window.
Do you take commission on sales?
No. The service is provided on a fixed monthly basis.
See what it feels like to have a gemologist inside your online store.
Experience the customer journey yourself before adding Gemologist Concierge to your e-commerce.