Service Terms & Conditions
These terms govern subscriptions to the Virtual GIA Gemologist Concierge service provided by Gems & Jewelry Tech Lab.
Clear terms for a professional service.
By purchasing, subscribing to or activating Virtual GIA Gemologist Concierge, the client confirms that it has read and accepted these Service Terms & Conditions.
This service is intended exclusively for businesses and professionals purchasing the service in connection with their commercial activity.
Service Provider
Virtual GIA Gemologist Concierge is provided by:
- [LEGAL NAME], trading as Gems & Jewelry Tech Lab
- VAT / Tax Number: [VAT NUMBER]
- Registered address: [REGISTERED ADDRESS]
- Email: elena@gemsandjewelrytechlab.com
Scope of the Service
Virtual GIA Gemologist Concierge provides remote pre-purchase jewelry guidance to customers of the subscribing brand.
The service may include:
- Diamond and gemstone guidance
- Explanation of grading reports and product specifications
- Jewelry construction, materials, sizing and wearability guidance
- Comparison between products offered by the subscribing brand
- Occasion-based and gift-selection guidance
- Support for high-intent customers considering a jewelry purchase
- Customer conversations in English, French and Italian
- Monthly reporting on consultations and assisted-sales activity where technically measurable
The service is designed as an extension of the client's online customer experience and does not replace the client's own commercial, fulfilment, payment, legal or after-sales obligations unless separately agreed in writing.
Service Plans
Gemologist Concierge 5
- Availability Monday to Friday
- Up to 30 expert consultations per billing month
- Current subscription price: €790 per month
Gemologist Concierge 7
- Availability Monday to Sunday
- Up to 50 expert consultations per billing month
- Current subscription price: €1,090 per month
Prices applicable to a subscription are those displayed at checkout at the time the subscription is purchased.
High-volume businesses or clients requiring materially greater availability, additional languages, dedicated staffing or other bespoke services may require a custom commercial agreement.
Expert Consultations & Fair Use
An expert consultation means a substantive customer interaction relating to a jewelry purchasing decision, product comparison, gemstone, diamond, technical question or occasion-based selection.
Routine automated traffic, spam, duplicated messages and clearly unrelated enquiries are not intended to count as expert consultations.
Where usage regularly or materially exceeds the subscribed plan, Gems & Jewelry Tech Lab may propose an upgrade or custom plan before continuing service at the higher volume.
No unlimited-use commitment is provided. The plans are designed for boutique and growing jewelry e-commerce businesses with reasonable specialist-support volumes.
Onboarding & Activation
Following checkout, the client is required to complete the onboarding process and provide sufficient information for the service to operate accurately.
This may include:
- Website and brand information
- Product catalogues and collection information
- Gemstone and material specifications
- Certificates and technical documentation where relevant
- Current customer-contact platform
- Brand tone of voice and commercial policies
Service activation may depend on the client's timely provision of the information and technical access required for implementation.
Passwords or personal administrative credentials should not be sent through the onboarding form. Dedicated user or agent access should be created where platform access is required.
Free Trial
Where offered, the Virtual GIA Gemologist Concierge free trial lasts for the period stated at checkout. The current promotional trial is seven days unless another period is expressly displayed.
A valid payment method is required when starting the trial. No subscription fee is charged at the beginning of the trial.
Unless cancelled before the end of the free-trial period, the subscription automatically converts to the paid plan identified during checkout and the applicable monthly fee is charged to the payment method provided.
Only one promotional free trial may be used per brand unless otherwise agreed in writing.
Billing & Automatic Renewal
Paid plans are monthly recurring subscriptions processed through Stripe.
By subscribing, the client authorises the recurring monthly charge displayed at checkout until the subscription is cancelled.
Subscriptions renew automatically at the end of each billing period unless cancelled before the next renewal date.
The client is responsible for maintaining a valid payment method. Failed payments may result in suspension of the service until payment is successfully completed.
Cancellation
The client may cancel the subscription through the Stripe Customer Portal or through another cancellation method expressly provided by Gems & Jewelry Tech Lab.
Unless otherwise stated, cancellation takes effect at the end of the current paid billing period. The client may continue to use the service until that date.
Cancelling during a free trial prevents the first subscription payment from being charged, provided the cancellation is completed before the trial expires.
Fees already paid for an active billing period are generally non-refundable except where required by applicable law or expressly agreed otherwise.
Nature of Gemological Guidance
The service provides professional guidance based on the information, images, documents and product specifications available during the customer interaction.
Unless separately contracted, the service does not constitute:
- A physical laboratory examination of the jewel or gemstone
- An independent appraisal or formal valuation
- An authentication report
- A laboratory grading report
- Legal, financial or tax advice
Where a question requires physical examination, laboratory testing, documentation not available to the concierge or specialist expertise outside the scope of the service, the customer may be referred back to the subscribing brand.
Client Responsibilities
The client is responsible for ensuring that product information supplied to Gems & Jewelry Tech Lab is complete, accurate and current.
The client remains solely responsible for:
- Product pricing and availability
- Accuracy of product claims and descriptions
- Order acceptance and payment processing
- Shipping and fulfilment
- Returns, refunds, repairs and warranties
- Compliance with applicable product and consumer laws
- Any commercial commitment made outside the agreed concierge scope
No Guarantee of Sales
Virtual GIA Gemologist Concierge is designed to improve the quality of customer guidance and support informed purchase decisions.
Gems & Jewelry Tech Lab does not guarantee any specific level of revenue, conversion rate, sales volume, customer retention or financial return.
Assisted-sales reporting, where provided, is intended as an operational indicator and may depend on the tracking capabilities of the client's e-commerce and customer-service systems.
Confidentiality
Non-public product, commercial and operational information received from the client for the purpose of delivering the service will be treated as confidential and used only as reasonably necessary to provide the service.
The client should clearly identify any information subject to particularly restrictive confidentiality requirements before providing it.
Customer Data & Privacy
In providing the service, Gems & Jewelry Tech Lab may have access to limited personal data relating to the client's customers, such as names, contact information, chat content and purchase-related enquiries.
The parties agree to process such information only as required for legitimate service delivery and in accordance with applicable data-protection obligations.
Where required by applicable data-protection law or by the client's internal compliance requirements, the parties may enter into a separate Data Processing Agreement before customer-data access is enabled.
Service Availability
“Monday–Friday” and “Monday–Sunday” describe the days on which the subscribed concierge service is available. They do not constitute a guarantee of continuous twenty-four-hour availability.
Coverage windows, response expectations and platform-specific arrangements may be agreed during onboarding based on the client's customer traffic and operational requirements.
Temporary interruption may occur because of technical failures, platform outages, scheduled maintenance, circumstances outside reasonable control or other operational events.
Changes to the Service
Gems & Jewelry Tech Lab may update the service structure, features or these terms where reasonably necessary.
Material changes affecting an active paid subscription will, where appropriate, be communicated before they take effect.
Any change to the recurring subscription price will not be applied retroactively to amounts already paid.
Limitation of Liability
To the maximum extent permitted by applicable law, Gems & Jewelry Tech Lab will not be liable for indirect, incidental or consequential losses arising from the client's use of the service, including lost profits, lost opportunities or losses caused by incorrect information supplied by the client or third parties.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Governing Law
Unless mandatory law requires otherwise, these terms and the contractual relationship between the parties are governed by the laws of Italy.
Any dispute that cannot be resolved amicably will be submitted to the competent courts determined in accordance with applicable law.
Acceptance of These Terms
By completing checkout, starting a free trial or subscribing to Virtual GIA Gemologist Concierge, the client confirms that it is acting for business purposes and accepts these Service Terms & Conditions.
If the person completing checkout acts on behalf of a company or other organisation, that person confirms that they have authority to accept these terms on its behalf.
Contact Gems & Jewelry Tech Lab
For questions concerning your subscription, trial, cancellation or service terms, contact:
elena@gemsandjewelrytechlab.com