Your listings are down.
Here's how they come back.
The notice you received doesn't say what actually happened. We read the real reason, rebuild the file that was missing, and answer the marketplace for you — in the order that works, without burning the appeals you have left.
The notice is generic. The reason never is.
Five causes account for nearly every jewelry takedown we see. You'll recognise yours.
The Responsible Person didn't hold up
A European name and address, bought cheaply, entered into the form. It passed when platforms only checked that the field was filled. Now they check what's behind it — a mandate, a reachable contact, documentation — and when the check comes back empty, every listing tied to that name goes down at once.
A packaging registration was missing — in one country
Packaging obligations are national: a German number doesn't cover France, and one missing registration is enough for the platform to close that market to you. Since August 2026 marketplaces are required to verify these numbers for every seller — which is why takedowns now arrive in waves.
The safety data behind the product wasn't there
Jewelry touches skin, so Europe asks what's in it: nickel release, cadmium, lead. When a platform or an authority asks for the test behind a listing and the test doesn't exist, the listing doesn't survive the question. This is the gap paperwork alone can't close — someone has to test the actual product.
The listing said something the piece isn't
"Gold" on a plated piece. "18k" on a 14k alloy. A stone name the stone doesn't deserve. Material claims are the most policed words in jewelry e-commerce, and a single misdeclared listing can pull the account's credibility down with it.
A document request expired quietly
The platform asked for something — a certificate, an invoice, a test report — with a deadline. The request sat in a dashboard nobody watches in your timezone, and the account was suspended not for what you sell, but for silence. These are often the fastest recoveries, if what they asked for can actually be produced.
What not to do in the next 48 hours
Free advice, and we mean it. Most accounts that become unrecoverable get there in the first two days — not on the day of the takedown.
Don't fire off appeals
You have a limited number of credible attempts, and every rushed, incomplete appeal makes the next one weigh less. An appeal is evidence presented once, in the right order — not a message sent daily until someone answers.
Don't buy another cheap fix
A second bargain Responsible Person or an instant "compliance certificate" is the same move that caused this, made twice. Platforms now verify what's behind the name — a new name with the same nothing behind it fails the same check.
Don't open a second account
Linked accounts are the one mistake that can't be walked back. Platforms match names, banks, addresses, devices — and when they connect the two, both go, permanently. Whatever a forum told you, this is how sellers turn a suspension into a ban.
Don't relist under new codes
Re-uploading the removed product with a fresh SKU reads as evasion, and evasion is judged more harshly than the original problem. The listing didn't go down by accident, and the platform remembers what it removed.
Four phases. Honest timelines.
Read what actually happened — days
We take the full notice, the case log and the account history, and identify the real trigger behind the generic wording. This is also where we tell you, plainly, whether the account can come back. If it can't, you'll hear it now — not after weeks of billable hope.
Rebuild what was missing — weeks
The mandate that exists on paper, the product file, the laboratory tests on your actual pieces, the packaging registrations country by country. Laboratories have their own queues and we won't pretend otherwise — but everything that depends on us is filed on day one, with dated proof.
Present it once, in the right order
One complete, defensible submission per marketplace — and when the platform comes back with questions, we answer them, in the language and the format the reviewer expects. You stay informed; you don't stay up at night writing appeals.
Make sure it doesn't happen again
Reinstatement is the middle of the story, not the end. The same account, now with a real file behind it, needs someone watching what each marketplace asks for next — new products checked before listing, deadlines answered before they expire. That part is a relationship, and it's the one we're actually in business for.
Five things, before we can defend you
The complete removal notice
The full text, with case numbers and dates — not a cropped screenshot. The generic paragraph everyone receives contains three details that differ case by case, and they're the ones that matter.
Access to the case in your seller account
Direct access or a full export of the case log and performance notifications. The notice tells us what they said; the account tells us what they saw.
Everything you've already submitted — even the embarrassing parts
Previous appeals, the certificate you bought online, the address you used. We've seen worse, and we don't judge. But we can only defend what we know: a surprise in your file that reaches the platform before it reaches us costs you the case.
Samples of the products that were removed
The same pieces your customers received — not showroom versions. If testing is what was missing, testing on the real product is what closes the gap, and some samples are consumed by the tests.
The honest history
What was declared, what was actually shipped, and where the two differ. Nothing you tell us goes further than your file — but an appeal built on a version of events the platform can disprove is worse than no appeal at all.
What we can promise, and what we can't
We can't guarantee reinstatement
Nobody honestly can — the decision stays with the platform. What we guarantee is a file that is real, complete and presented once, properly. That is the only thing that has ever changed a platform's mind.
Some products won't come back
If a piece can't legally be sold on this market as it is, no appeal will change that. We'll tell you which ones early — and for the ones your factory can fix, exactly how.
If the account is gone, we'll say so in the first 48 hours
Some accounts are past saving, and taking your money for months of doomed appeals is the industry habit we refuse to have. If that's your case, we'll tell you what starting again properly costs — and this time, what has to be true from day one.
Send us the notice today.
Know what happened within 48 hours.
First: we read your removal notice and tell you what actually triggered it — and whether the account can come back — within 48 hours. Then the full review of your catalogue, listings and countries follows within five working days. One fee, $390, and if the account can't be saved you'll know in the first two days, not on day five.
Get the 48-hour diagnosis — $390Not your situation?