Virtual GIA Gemologist Concierge

Welcome.
Let's prepare your concierge.

Thank you for activating Virtual GIA Gemologist Concierge. The next step is to understand your brand, your collections and the way your customers currently shop and communicate with you.

Service activation received
Getting started

Your service should feel like part of your brand.

Before speaking with your customers, I review the information needed to represent your collections accurately and communicate in a way that is consistent with your brand.

The onboarding information below allows me to prepare the technical and customer-facing side of the service.

What I need from you

Three areas to prepare before going live.

01

Your Brand

Website, positioning, customer profile, tone of voice and the main markets you currently serve.

02

Your Collections

Product pages, catalogs, certificates, materials, gemstones, sizing information and any technical documentation available.

03

Your Customer Journey

Your e-commerce platform, customer-contact tools, sales process and the way you currently handle pre-purchase questions.

What happens next

From onboarding to live service.

1

Complete the onboarding form

Provide the essential information about your business, collections and current customer-service environment.

2

Brand and collection review

I review your website, product information and available documentation before representing your brand to customers.

3

Connect the service

We connect Virtual GIA Gemologist Concierge to your current customer-contact environment or configure the dedicated connection for your website.

4

Go live

Once the setup is tested, your customers can begin receiving qualified technical and personal jewelry guidance.

Onboarding form

Tell me about your brand.

Complete the information below. If a document or catalog is not yet available, you can provide it separately after onboarding.